It’s one thing to create a warm and welcoming environment inside a bank – it’s another to have that essence of hospitality transcend the physical location. Since our inception, Pan American Bank & Trust has made it our priority to extend that feeling to all our customers – no matter where they are. What does that mean? It means our staff quite literally travels to you and your business to assist your accounts.
“The Uber of Banking”
Call it concierge banking or “the Uber of banking” – we call it a regular day of work. Whether it’s business lending, treasury management, or even personal accounts, one of our staff members will come to clients if they cannot make it to one of our five branches.
We don’t charge a fee for this personalized banking service – our intent is to make our clients’ lives easier and build deeper relationships. Sometimes, being able to talk about business obstacles and drill down solutions is better done on-site – team members can stay focused in a familiar environment without worrying about outlying factors like traffic. It’s also much easier to complete treasury management training this way because employees can learn on their own POS systems. We’re able to help them troubleshoot cooperatively with their own IT support.
Personalized Banking Everywhere
This service isn’t just reserved for our immediate area, either. We’ve traveled as south as Mokena and as north as Crystal Lake – nowhere is out of the question for our clients. We love these opportunities to meet them where they are because it gives us a chance to connect on a deeper level.
For example, we recently visited one of our clients on a Friday – which in their office is “Fun Sock Friday.” We knew we couldn’t show up empty-handed, so we brought a half dozen “donut worry” socks and our own “Dream Bigger” branded socks wrapped around our client’s favorite wine bottle.
The Feedback that Fuels our Travels
Though many of our clients who take advantage of our concierge services are businesses, it’s important to know we also offer these services for personal accounts. We recently assisted a lovely couple who had trouble getting to a Pan American branch. The husband was essentially homebound, and the wife would need to call another family member to help her husband if she were to leave for the bank.
When we told her on the phone we would come to her home to help her with her transactions; she was near tears. She’s never had a banker offer to go the extra mile – and it was a relief not to worry about the logistics of her husband’s care in this situation.
These are the interactions that keep us going. Service to others and good corporate citizenship is in our DNA – and we will continue to offer these amenities to all of our clients for as long as they give us the privilege of being their bankers.
Need to talk to one of our experienced bankers? Remember you can always get in touch with a real person over the phone – call us now!